Last updated: 12 October 2026

Because hair colour is a personal-care product, we cannot accept returns of opened or used boxes for hygiene reasons. Your purchase is still protected in the cases below.

No-Allergy Guarantee – full refund

If North causes a skin reaction (redness, itching, burning or rash), we will give you a full refund, even if the box has been opened.

  1. Do the patch test printed on the box before first use (apply a little behind the ear, leave 5–10 minutes, rinse and wait 24 hours).
  2. Send us a clear photo of the reaction, your order number and the box on WhatsApp within 7 days of delivery.
  3. Once confirmed, we refund the full amount by JazzCash, Easypaisa or bank transfer within 7 working days.

The guarantee covers one box per customer (your first order). If a reaction is severe, stop use, rinse with water and see a doctor.

Damaged, leaking or wrong item

If your order arrives damaged, leaking, incomplete or you received the wrong shade or product, we will send a free replacement or give you a full refund.

How to report a problem

  1. Contact us within 48 hours of delivery.
  2. Share your order number and clear photos of the box and the issue.
  3. Keep the product and packaging until the claim is resolved.

Refunds

Approved refunds are made by bank transfer or mobile wallet within 7 working days of approval.

Not eligible

  • Opened or used boxes, except where the item was faulty on arrival or a claim is made under the No-Allergy Guarantee
  • Claims made more than 48 hours after delivery
  • Change of mind or shade preference after opening

Cancellations

You can cancel your order free of charge any time before it is dispatched by contacting us.

Questions? Call or WhatsApp +92 322 2952553 or email info@wellmore.life.